Refund policy
At MIE Trend, customer satisfaction is important to us. We strive to ensure that every order reaches you in excellent condition. If you receive a damaged, defective, or incorrect product, you may request a return or replacement in accordance with the policy below.
Eligibility for Returns & Replacements
Returns or replacements may be considered if:
- The item received is damaged or defective.
- The wrong product was delivered.
- The product is incomplete or missing parts.
To be eligible, you must contact us within 7 days of receiving your order and provide clear photos or videos showing the issue.
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind after purchase.
- Products damaged due to misuse or improper handling.
- Items that have been used, altered, or are not in their original condition.
- Clearance, promotional, or specially discounted items unless received damaged or incorrect.
Return Process
To initiate a return or replacement request, please contact our support team with:
- Your order number
- A description of the issue
- Clear photos or videos of the product
Our team will review your request and respond as soon as possible.
Refunds
Once a return request is approved and the product has been inspected, a refund may be issued where applicable. Refunds are processed using an appropriate method based on the original order and approval status.
Shipping charges are generally non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled before they are dispatched. Once an order has been shipped, it may no longer be eligible for cancellation.
Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us:
Email: ahmadrabiya80@gmail.com
Phone / WhatsApp: 0300 9437795